Service Alerts

Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below.

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Summary: Shipment Disruptions at Canadian Ocean Ports

Operations have resumed at the ports of Montreal and Vancouver following an order from the Canada Industrial Relations Board (CIRB).

While terminal services have resumed at these ports, Canadian ports and terminals continue to work through congestion and the accumulated backlogs. Ground or ocean shippers in and out of Canada may still experience delays and related additional costs. Please work with your direct UPS Account Representative for any shipments in and out of Canada.

For information on specific shipments, please refer to the UPS^® Forwarding Hub or UPS Flex^® Global View, or contact your UPS Account Representative with questions or concerns.

Summary: Service impacted in Israel and surrounding region

UPS Freight Forwarding services in Israel and the surrounding region may be affected due to the conflict in the region. The following outlines anticipated impacts to our Air and Ocean services due to circumstances outside of UPS’s control.

International Air Freight:

Many airlines have stopped operating flights from/to Ben Gurion Airport (TLV) in Tel Aviv
UPS continues to process export/import shipments with airlines that are operational in Israel, however limited flights have reduced capacity.

Ocean Freight:

Israeli Ocean ports continue to operate, but occasional disruption and port avoidance may occur.

Due to the situation, additional expenses and service delays may be incurred for current and future shipments. Please work with your direct UPS Account Representative for any shipments in or out of Israel and the surrounding region.

For information on specific shipments, please refer to the UPS^® Forwarding Hub or UPS Flex^® Global View, or contact your UPS Account Representative with questions or concerns.

Summary: Service Alert due to Situation in Ukraine

UPS has temporarily suspended operations in Ukraine, Belarus, and Russia.

UPS continues to closely monitor the situation. For the most up-to-date information on the status of shipments, customers can track a package on UPS.com.

For more information on your Air and Ocean freight shipments, please refer to the UPS^® Forwarding Hub or UPS Flex^® Global View for individual shipments, or contact your UPS Account Representative with any questions or concerns.