Welcome to UPS My Choice® for Business
https://www.youtube.com/watch?v=yX8O0NxTb6k
Thanks for being a member. Let’s make sure you’re getting the most out of it.
Are You Using All of These Features?
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- Add and manage users
- Set inbound and outbound shipment notifications
- Add accounts or other payment methods
- Redirect, reschedule, or return packages
- View, track, and manage returns
- File and track claims
FAQ
How can I set up My Choice for Business to save more time day to day?
Add team members to your company so everyone has shared visibility into shipments without relying on manual updates. Link your UPS account numbers, payment methods and receiving addresses to bring all inbound and outbound activity into one place. Turn on delivery alerts to stay up to date with status changes and exception events.
What is included in my My Choice for Business company?
My Choice for Business brings everything into one place with a centralized dashboard that shows inbound, outbound, and third-party shipments. It includes administration tools to manage users and access, along with claims and returns tied directly to your shipment activity. You can view and manage all of it from the same experience, with quick links to the UPS Billing Center, Order Supplies, and the Quote tool.
How do I add users to my UPS My Choice for Business account?
If users need access to a shared My Choice for Business account, their individual profile must be added as an authorized user.
- Adding an Authorized User to an Existing Account-- The account admin can invite an existing user to access shared information or create a new user that is automatically connected to the account through My Choice for Business administration.
- Associating an Account to an Existing User Profile-- A user can associate an existing account to their own profile by linking the existing account to their wallet. The account owner will need to provide invoice details or a one-time passcode for authentication.
How can I share visibility across my team and set access levels?
After adding users to your company, go to the user services section in My Choice for Business administration to assign access. From there, you can grant visibility to outbound accounts and inbound addresses, then set permissions across company accounts, addresses, and payment methods based on each user’s role.
How can I file a claim for packages that have been lost or damaged?
You can file a claim on a package if it has not been delivered 24 hours after the expected delivery date and time. Before filing a claim, the customer should check all locations where the package could be placed and anyone who might have retrieved the package. If the customer is still unable to locate the package, the sender or the intended receiver can initiate a claim. For damaged packages, shippers or receivers can initiate a claim, although UPS encourages the shipper to report package problems.
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What can I do if UPS tracking says a package is delivered, but the customer doesn't have their package?
If a UPS driver completed the delivery, then the package's tracking status or a UPS Delivery Notice should indicate where the driver left the package. Customers should contact the sender of the package to initiate a trace process with UPS. The sender will then follow up with you.
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