Service Alerts
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below.
Quantum View Manage will be retiring soon, and all your tracking needs will be taken care of in your UPS My Choice® for Business account. Rest assured, we have made sure that UPS My Choice for Business can meet all of your shipment visibility needs before the Quantum View Manage retirement beginning on 28/9/2026.
Here are some details to keep in mind throughout this transition:
- This process is automatic and requires no action on your part.
- We will begin retiring Quantum View Manage on 28/9/2026, after which you will no longer be able to access shipment details as well as other reporting, notification and alert settings.
Due to the National Day public holiday in China Mainland, temporary service adjustments will be put in place. Please refer to the details below for more information on service availability for express shipments.
Customer Service
- September 28 to 30, 2026: Available from 8:00 AM to 10:00 PM
- October 1 to 4, 2026: Unavailable
- October 5 to 6, 2026: Available from 8:00 AM to 7:00 PM
- October 7 to 8, 2026: Available from 8:00 AM to 9:00 PM
Pickup
- September 28 to 30, 2026: Available with adjusted export services and pickup cut-off times
- October 1 to 5, 2026: Unavailable
- October 6, 2026: Available for pre-arranged shipments booked in advance only
- October 7, 2026: Available in selected areas only
- October 8, 2026: Available with adjusted pickup cut-off times
Delivery
- September 28 to 30, 2026: Available
- October 1 to 7, 2026: Unavailable
- October 8, 2026: Delivery services resume, but transit times may be extended
Transit time
- For shipments picked up from September 24 to 30, 2026: Temporary service delays of up to one additional business day are expected for shipments to worldwide destinations.
UPS will provide normal pickup and delivery services for customers who have arranged for these services on October 10, 2026 (Saturday).
For the latest shipment status, please track your package at ups.com/cn.
If you require assistance, please contact your UPS Account Manager (where applicable) or our local UPS Customer Service hotline at 800 820 8388 or 400 820 8388.
UPS is closely monitoring the situation in the Middle East and using established contingency plans to manage our operations safely and efficiently.
Our focus is on safety while we work to minimize impacts for our customers.
For the most up-to-date information on the status of shipments, customers can track a package on ups.com. Note that the UPS Service Guarantee does not apply to shipments affected.